FAQ
Who is behind the brand?
Hello, I'm Léa ☀️
At first, I was just looking for a hobby to disconnect from daily life and screens.
And then I discovered crochet... a true revelation.
This activity allowed me to slow down, rediscover my creativity, and most importantly, create with my own hands. Stitch by stitch, I learned to take my time and let my imagination run wild.
Today, I take immense pleasure in imagining and crocheting unique creations, made with care and passion.
With MaisonSoléia, I want to share this universe and offer colorful, sunny, and lively creations, just like me.
How do I place a custom order?
All items in the shop are customizable, except for those in collections. To create your unique piece, select your product and choose the colors for your creation according to the maximum number indicated*, as well as your finishes, or even the handle option.
Each creation is thus made in your image, with care and passion
*If you would like more colors than the maximum allowed, send me a message via the contact form
What is the manufacturing time?
For custom items, the manufacturing time is 8 to 15 business days before shipping, depending on the number of orders and material availability. This timeframe may sometimes be reduced.
What materials do you use?
I use t-shirt yarn certified Oeko-Tex, 100% cotton, soft and resistant. Oeko-Tex certification guarantees that the yarn is tested to be free of harmful substances, therefore safe for you and environmentally friendly.
Can I return an item?
In accordance with article L221-18 of the Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, except for personalized or custom-made items. Items must be unused, clean, and in their original packaging. To make a return, please contact me via the store.
How to care for crochet items?
Washing: Clean with lukewarm water and a mild soap. Gently rub only the soiled areas and do not machine wash.
Use: Do not overload the bags to preserve their shape and the tension of the stitches.
Drying: Do not tumble dry. Reshape the creation before drying and let it air dry, away from direct sunlight to preserve the colors.
How can I reach you?
For any questions or information, you can contact me via the contact form available in the website's navigation bar. I will get back to you as soon as possible!